Our aim is to deliver a personal and professional service working with you rather than simply acting for you. You don’t have to take our word for it – see what some of our clients have to say about us.
“SWComms have used Thompson Jenner as our accountants and auditors for many years and Neil Curtis and his team have been a constant source of sound advice and support throughout our long relationship. For us the important thing has been to have great working relationships with those we work alongside and to be confident that we are getting a first class service, trusted advice and our advisers are bringing real value to the business.
Thompson Jenner has fulfilled that objective and has consistently given us the highest level of service, business advice and total commitment to our needs. All of which has been of great value as we have continued to grow and in no small way has contributed to our ongoing success. We see Neil as very much part of our team, attending our board meetings and offering clear practical help and advice. Luckily Neil is also a keen rugby supporter and he can occasionally be seen at the odd Exeter Chiefs match!”
Tony Rowe OBE, CEO and Chairman, SWComms
“Our long and rewarding relationship with Thompson Jenner goes back over 17 years, acting as our accountants, auditors and business advisers. We wanted a firm of accountants from the start that shared the same passion as we had for turning our club into such a great sporting success story, making the journey with us whatever the financial and business challenges.
Neil Curtis and his team have fulfilled that role, really helping us in all aspects of the club’s financial controls and business and tax planning, adding valuable, proactive and practical business advice at every opportunity.
Running a Premiership Rugby club is complex and has many challenges that need to be dealt with on a regular basis. Neil really understands the need to respond quickly and effectively and it has never been an issue for Neil and his staff at Thompson Jenner to do whatever it takes to meet our requirements and deadlines.
The key to our successful relationship is that Neil understands our business and how we operate, bringing his undoubted business experience and working with our board as a trusted adviser. Coupled with that is the expertise and flexibility of the Thompson Jenner specialist teams that are always on hand to help with our audit requirements, tax advice and planning or working with our bankers on covenant requirements.
In conclusion, Thompson Jenner are a great firm to work with and have as part of your team, always accessible, friendly, responsive and consistently going above and beyond when required!”
Alan Quantick FCA, Finance Director, Exeter Rugby Club Limited.
“The continuing success of our family run farm retail business has in no small way been due to the help of our accountants, Thompson Jenner and their excellent and reliable staff. Thompson Jenner have provided us with first class accounting systems and taxation advice and played an active role in helping us develop our business strategy. Their advice and financial support has helped us to increase our gross margin and net profits year on year, as well as contributing to the successful expansion of our farm shop into a nationally regarded award winning local food hub.
I wouldn’t hesitate to recommend the firm to any other business seeking a professional and proactive accountancy and business advisory service.”
Michael Dart, Director, Darts Farm Limited
“Thompson Jenner were appointed as our auditors in 2013 after demonstrating a refreshingly robust and proactive approach in our selection process. They have given us an excellent service from day one, performing our audit requirements in a fuss-free, professional and timely way and delivering great ad hoc business and tax advice throughout the year. Simon Lewis and his team have built a full understanding of our business, its issues, our taxation planning needs, as well as our expansion plans for the future. We have regular contact and have built up many valuable and trusted relationships within the firm. I can thoroughly recommend Thompson Jenner as auditors as well as providers of proactive accounting, business and tax advice at the highest level.”
Paul Clayton, Financial Director, Trinity Fire and Security Systems Ltd.
“Moving to a firm of new accountants is not a business decision to be made lightly. Accountants and your Bank are probably two of the greatest influences over your business activities. Therefore, having made the decision to change, Dainton decided on which key factors would influence our choice the most, this included; customer recommendation, size of firm, geographical location, history of the business and most importantly the people within the business. Before making the final decision we met with the key people who we would be working alongside, a sort of interview, if you will. Their credentials were impressive with the number of customers to each account holder was significantly lower than we had been used to. They were friendly, professional and approachable and offered some immediate commercial observations on the business performance which provoked a healthy debate even at the interview stage!
Having ticked all of the key factors that we were looking for in an accountancy firm I can say that meeting the people within made our minds up completely. The transition period between old and new accountants was seamless and uncomplicated. Having now worked with Thompson Jenner for nearly a year it would appear we have chosen wisely. Thompson Jenner has exceeded our expectations.
The team most recently provided valuable support throughout the process of an existing business acquisition, advice on expanding our operation through the purchase of new start-up sites, advising on matters arising from their due diligence work and technical advice on the tax aspects and auditing aspects of our current operation. As you would expect they are very commercially minded which has been very helpful in ensuring we had everything in place before going ahead with the deals. Good attention to detail, prompt follow up to enquiries and well thought through and simply explained tax and auditing liability issues.
As a testimonial I suppose the reader of this article would find it equally beneficial to understand the weaknesses or negatives about Thompson Jenner? Well it may still be early days, but I have yet to find any!”
Shaun Duncan, Director, Dainton Group Services Ltd
“We see our relationship with Thompson Jenner as more of a partnership. Ruskin Wilson attends our board meetings and gives me the discipline to provide structured reports and make financial plans which I would not be able to do as effectively without him there as a sounding board. Our board structure is quite lean, and we do not have a Finance Director, so Ruskin performs that role. I’m delighted with the service and help I’ve received from the firm.”
Greg Evans, Managing Director, ServiceMaster Clean Devon
“We have worked extremely closely with the specialist team at Thompson Jenner for several years. During that time they have continually demonstrated their excellent charitable and commercial expertise. In addition to their undoubted technical knowledge and audit capability, the proactive advice that we receive from Simon Lewis and his team has always been of the highest value, positively helping us meet our financial planning and operational requirements. In summary, Thompson Jenner’s unstinting support and help has been invaluable to our organisation.”
Paul Hancock, Commercial Manager, South West Grid For Learning Trust Limited
“Thompson Jenner has helped Page Concrete & Steel Limited develop over several years into a highly successful company producing pre-stress concrete panels and associated concrete products. Through their regular business monitoring they have guided the company to re-define its product strengths and looks to develop new product areas within their specialism to expand their market place. This has resulted in significant growth in the business in terms of turnover and profitability. However, now Thompson Jenner are focusing on trying to minimise the tax impact from all the additional profits that the company is now generating, with an eye for even more expansion. Their personal approach and care for the business has been a major influence in helping the company achieve this success.”
Tim & Brian Page, Directors, Page Concrete and Steel Limited
“Thompson Jenner have acted for us for more than 20 years providing a range of audit, accounting and business advisory services. Not only have they consistently provided an excellent service dealing with our annual audit, payroll and business tax planning, but they have also provided us with valuable business advice and practical solutions to help develop our practice. We would recommend Jon and his team to any professional service organisation seeking a personal relationship with a proactive, friendly and reliable firm of auditors and accountants.”
Rob Bramhall, Director, Lacey Hickie and Caley Limited
“We (Carling Technologies) are a US based a global technological leader in the manufacture and sales of hydraulic/magnetic circuit breakers, electrical switches and assemblies. Our business employs over 2,000 employees around the world. My experience allows me to compare the merits of various firms which have assisted Carling with fiscal matters, at a local level. I can state that the exemplary personal and professional service that the team at Thompson Jenner have given us since our UK involvement is the benchmark by which the global auditing standard is judged.”
Paul Soucy , VP of Finance, Carling Technologies
“We have had a great relationship with Jon Westley and his team at Thompson Jenner since we started the business back in 2003. They have provided an exceptional service to us over many years, not just acting as accountants, but truly becoming part of the firm’s management team and identifying with our goals. Whether it has been R&D tax advice, setting up our management system, helping with our funding or in this case working on the company sale, they were always first class and extremely proactive and professional in their approach.”
Dr. Philippe Young, Co-Founder of Simpleware Limited
“A small family business cannot hope to understand and keep up with legislation or always be aware of the implications of actions planned. It is fundamental to the safe and successful running of our business that we have Thompson Jenner so readily available to understand, support and reassure with their rapid response to our enquiries.”
The Directors, W Trout & Son Limited
‘’What I really appreciate is the personal and responsive service I get from Ruskin Wilson and his team at Thompson Jenner. He is always available to offer support and provide invaluable advice which often goes above and beyond what you would expect from an accountant. I have come to regard Ruskin as an integral part of our team and would highly recommend him and his firm to any business. I really can’t put it more simply than ‘Everyone should have a Ruskin’! There aren’t many accountants that look to offer more than just the norm.”
Maria Whitton, Whitton Auctions Ltd
“It’s been an absolute pleasure to work with Simon Lewis and the team in Exmouth for the last eighteen years. The help and advice we continue to receive is invaluable in planning the future for our business. We never hesitate to recommend Thompson Jenner and their team to all our business associates and friends.”
John Bentley, Managing Director, Bentley’s Garage (Devon) Limited
Thompson Jenner became Helping Hands accountants and business advisors in 1999 when we were looking for a firm that had the size and capability to help us grow the business to the next level. We were fortunate that such a firm was also based in Exmouth.
Right from the start of our relationship we felt the benefit of their knowledge of the care sector and the breath of financial and business services they were able to offer. What also impressed us was always having direct access to our contact Partner, initially Neil Curtis and then Paul Carnell. They never made us feel that anything was too much trouble and they have always been available to speak over the phone or arrange a meeting.
Their professionalism in dealing with our accounts and payroll has been second to none and their general business advice and guidance in no small way contributed to the success of the business. Having dedicated Financial Services and Business IT teams has been an added bonus and both have provided excellent service and support whether dealing with our personal financial and pension planning or installing and managing our network and IT system, a task they undertook with minimum disruption to our business.
When it became time to sell the business Thompson Jenner provided first rate advisory support and tax advice that was crucial to a successful completion. Thanks to Paul’s valuable advice, negotiation skills and hard work the outcome was exactly as we wanted it to be.
In summary, I would like to extend my thanks to Paul and all of the team at Thompson Jenner who over the 20 years of working together have taken pride in looking after our business and personal interests and have been very much a part of our team. I would have no hesitation in recommending them to any business who wants an accountant that always goes the extra mile.
Rosemary Witherby, Former owner of Helping Hands Exmouth Limited
“We feel that Paul Carnell and his team really understand our business and have shared our vision for the future. The support and guidance we have received from them on our property purchase and refurbishment investment has been exceptional. They’ve been hugely supportive throughout, giving us pro-active help and guidance and maximising any tax saving opportunities.”
Mark and Cecile Edwards, Directors, Harbour Rise Rest Home and Day Care Centre
“Since Thompson Jenner became involved with the Royal Marines Shop in 2013, they have added a huge amount of value to the operation. Initially they trained the small team on the Xero accounting system, and then helped to develop the way the program was used in order that the Royal Marines Shop became as stream-lined as possible. They have recently helped the business prepare to move onto a new, integrated accounting system, acting on multiple sales platforms.
Provision of payroll, pension, and other employee advice has been consistent and highly reliable, providing a stable base for the Royal Marines Shop to conduct its daily business. The support here is highly appreciated.
From a tax perspective, Thompson Jenner have ensured that the Royal Marines Shop has complied with all HMRC Regulation, and made sure that all our charitable donations have been treated in the correct manner in respect to Corporation Tax. Thompson Jenner have succeeded in gaining a proper understanding of the outputs of our business and applied their specialist knowledge to our unique operations.
Without doubt, the support of Thompson Jenner has helped the Royal Marines Shop achieve the growth it has and I would highly recommend their support and services to all.”
Joe Lane, Operations Director, Royal Marines Shop Limited
“As a small business we have been delighted with the support provided by Thompson Jenner for both our business accounts and staff payroll. They have been extremely responsive, friendly and approachable. The process of switching to Thompson Jenner was streamlined and carefully managed by with no interruption to our service. As well as their cloud accounting expertise, all the staff have been extremely professional and knowledgeable. Any minor issues have been dealt with quickly and effectively. We would happily recommend the company! Excellent service all round and a warm friendly feel throughout.”
Mark and Vanessa McGlade, Franchise Owners, Home Instead Exeter and East Devon.
“Thompson Jenner has acted for me for well over 20 years, initially with a very large opticians, which included its subsequent sale. The help and specialist tax advice received was essential and allowed me to establish and efficiently fund a new business. I greatly appreciate the professionalism and sector experience that Thompson Jenner brings to my practice. Running a smaller independent practice, their advice has been absolutely essential, whether this is accountancy, tax, payroll, employment or VAT. I would have no hesitation in recommending them to other Opticians who are looking for a specialist accountant and business adviser.”
David Dowley BSc (Hons) MSc Dip Orth, Owner, David Dowley Ltd
”We have used Thompson Jenner as our Accountants and Auditors from our conversion to Academy status back in March 2011.
All our day to day accounting queries and the more serious issues are in the first instance are dealt with by Partner Dave Tucker. Dave and his specialist team always provide us with a quick response, either immediately or within the hour and certainly within the same working day. Dave resolved our VAT issues so we were clear on how to proceed from the start as well as liaising with HMRC on our behalf.
Thompson Jenner’s charges have been very fair and we were delighted when they actually reduced their fees to us this year. Their charges also include regular visits to our school and Dave personally delivers an end of year presentation to representatives of our governing body.
To sum up, we would certainly recommend Thompson Jenner for their expertise, knowledge and friendly help and advice. From a personal angle, a school administrator often feels isolated and on occasions stressed. It is reassuring to know I have Dave Tucker and his team to hand.”
Sandra Bailey, Bradworthy Primary Academy
“We originally purchased Manor Lodge in 1999. Both being new to business and new to Devon we wanted to engage an Accountant based on recommendation.
Meeting Ruskin in 2003 was like a breath of fresh air. Besides Thompson Jenner taking care of the practical provision of our wages and accounts, we believed Ruskin understood our vision and the direction we wanted to take the business in. We felt he was as enthusiastic as we were.
A great trusting relationship developed with Ruskin and his team and their help and support has been invaluable to us. He has personally been a sounding board and guided us in some major decisions and ventures.
Over the years Ruskin has given us unconditional and practical advice in order for us to achieve our aims, which ensures Manor Lodge, is, and remains, successful in a highly competitive field. Of course, we cannot leave out our sister company Premier Community Services which originally was part of Manor Lodge but with the support of Ruskin is now a successful stand-alone business.
Thompson Jenner has also grown, however we still feel they listen and treat us as if we were the only client they had.”
Ray and Gina Kerler-Lovegrove, Proprietors, Manor Lodge Residential Care Home
“Paul Carnell has been an immense help to us on a wide range of business issues associated with our expansion and the accounting needs of the practice. His dental sector knowledge has been invaluable to us, not just with the business planning for our expansion, but also assisting us with our partnership restructuring arrangements, advice on property ownership and assisting us with our business and personal tax planning.
There have been numerous occasions when we have needed some rapid expert business advice and Paul and his specialist team have always been on hand to give advice and help with any day to day business support needs.’’
Headley Saunders & Charles Barrie, Fairfield House Dental Surgery
”I’d like to sincerely thank Neil and his team at Thompson Jenner for the quality of their advice and exceptional professionalism in dealing with all of my accounting and tax needs. The business support and advice I have received has also been truly excellent and an immense help with my business planning and decision making.
I find there is always somebody on hand to help with any problems I may have and regular contact out of hours has never been a problem. If you’re looking for a pro-active, friendly and great team of people to work with, I’d have no hesitation in recommending Thompson Jenner to assist with all of your accounting, taxation and business advice needs.”
Finley Bason, Ceder Hut Dental Ltd
“I have been delighted by the payroll service that I have received from the Thompson Jenner team. It is reliable and hassle free and any queries are dealt with quickly. They give you the feeling of being in control while they keep a watchful eye on you and handle the details”
James Brookes, Director – Grainge Architects
I ‘d like to wholeheartedly thank Ruskin Wilson of Thompson Jenner for the exceptional service I have received from him and his excellent staff.
Being a woman in business and having been nominated by my bank for a business award; I asked my Business Banking Manager to assist me in accessing a good and truly professional accountant. She told me that she could not recommend Ruskin Wilson highly enough – and how true that recommendation has been.
Although my two businesses are categorised as small businesses, Ruskin’s genuine interest in the businesses and their successes has always been exemplary. He has given me more support than any other accountant ever has and this has not involved a higher fee structure! In fact I know that if it had not been for Ruskin’s wide professional knowledge combined with his ability to put salient points forward to governing bodies, the businesses would eventually have failed.
Ruskin, himself, is a delight to deal with in that he always makes himself available, he is reassuring, has a warm personality, is very measured and carefully considers each point as it arises and gives the most excellent level of business advice and support.
Linda Dillon, Former owner of Boswell Farm
“The service we receive from Thompson Jenner’s payroll team is excellent and they always provide a prompt and professional service. I really appreciate the way they are always available to assist with any issues that arise and answer any questions immediately.”
Rod Webb, Director, Glasstap Limited
“Having over 100 employees, a combination of both part time and full time staff on rosters and shift work, means we need a payroll service that is accurate, responsive and efficient. Thompson Jenner has always provided that service to us, with their dedicated team available to deal with any query or issue we may have at any time. We appreciate the hard work and support they give us and have no hesitation in recommending them as a service provider.”
Mandy Oliver, HR Manager, Spencer Private Hospitals
”Thompson Jenner were originally recommended to me via a friend who had been impressed with their services. I had never had an accountant before, however I had done a bit of research and met one or two previously, so knew exactly what I was looking for. Since the first meeting the support and guidance I have received have been absolutely outstanding, and well beyond my original expectations. I continue to be extremely happy with the service they offer and have also recommended them to many other people I know on account of their knowledge, professionalism and responsiveness which they offer in such abundance”.
Ben Dunford, epraise
“Making changes in business activity is always a concern especially the important role of the company’s accountant. Making a the change in 2011 to Thompson Jenner we have never looked back. Simon Lewis and his team have been fabulous in embracing our business, understanding our requirements and helping us develop to where we are today.
Our choice to engage Thompson Jenner as our accountants proved a great decision and we look forward to working closely with Simon and the team for many years to come.”
Paul Gould, Director – James Electrics Contracting Ltd
“Being a new to business ownership, the advice and support that we have had from Thompson Jenner has been fantastic from the start. Whether it is managing the complexities of our VAT situation, or advice on income split between employed and self-employed work, they have always been able to recommend the best solutions. Jon Westley and his support staff are always on hand to answer queries with efficiency and competency, but also with a personal interest that makes you feel hugely valued as a client, despite our size as a business.
We look forward to continuing and building our relationship with them over the coming years. I would have no hesitation in recommending Thompson Jenner to other small business owners.”
Peter Tosh, Owner – Peter Tosh Opticians Ltd
Paul Carnell has worked with us since 2010, providing our accounting needs along with tax and business advice. Neil Sear of their sister company, Thompson Jenner Financial Services, has also provided us with independent financial advice. We have found both Paul and Neil to be extremely helpful, responsive and very easy to work with. We run our own small business and have really valued their professional support and advice.
Peter and Margaret Turgoose, Owners – Turgoose Consulting Limited
On behalf of Leigh, Jane & Joe, Sheds Direct Devon Limited would like to say a huge thank you to Simon and the whole team at Thompson Jenner since we joined many moons ago. We really appreciate all the effort they put into helping the business succeed. The service they provide is such a high standard. We look forward to dealing with them for many more years to come.
The Directors, Sheds Direct Devon Limited
From a personal point of view I find all of the members of Thompson Jenner’s team that we currently deal with, are very amenable, helpful and professional, particularly when it comes to dealing with government legislation and the many tasks that are laid on the owners of a small family run business. Thompson Jenner are always quick to offer support and patiently show you how to manage these hurdles. They have been very helpful in dealing with staff auto-enrolment pensions and the recent Making Tax Digital for VAT introduction.
Lucie Cooper, Director, Grand Pier (Teignmouth) Limited